Processing Time
Most orders ship within 2–3 business days of purchase. Fully custom designs may require 3–5 business days for production before shipping.
Need it sooner? Contact us to inquire about rush processing options. Rush availability depends on current order volume and the complexity of your order.
Rates & Services
We offer several shipping options to fit your timeline and budget:
- U.S. Standard (3–6 business days): Free on orders $75+ or a flat rate of $5.95.
- U.S. Expedited (2–3 business days): Calculated at checkout based on weight and destination.
- International: Live carrier rates calculated at checkout. Delivery times vary by destination.
Shipping costs and estimated delivery windows are displayed during checkout before you complete your purchase. Delivery timelines begin after your order has been processed and handed off to the carrier.
Packaging
We take care in packaging every order to ensure it arrives in perfect condition. Our standard packaging includes:
- Eco-friendly materials: Recyclable mailers or boxes with tissue wrap.
- Flat shipping: Banners and large items are shipped flat to prevent creases or damage.
- Personal touch: Orders may include a handwritten thank-you note.
- Fragile items: Delicate products receive extra padding and protective wrapping.
Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order ships. Use this tracking link to monitor your package's progress in real time.
If your tracking information hasn't updated after 48 hours, or if you have any concerns about your shipment, please contact us at info@violetnexus.com and we'll look into it right away.
International Shipping
We ship to many countries worldwide. Please be aware of the following for international orders:
- Customs & duties: International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.
- Delivery times: International orders typically take 7–21 business days depending on the destination and customs processing times.
- Restricted items: Some products may not be eligible for international shipping due to size, weight, or regulatory restrictions.
Questions?
Need more details about shipping options or have a special delivery request? We're happy to help. Reach out to us at info@violetnexus.com and we'll get back to you as soon as possible.